Tips on living a better life
2 years ago
Hospitality is the industry for people who love people, though just being friendly won’t guarantee you success; you are going to have to bring all of your skills to the table. This highly competitive industry has millions or workers worldwide, so if you want to be rising to the top, make sure you have polished and sharpened the following skills.
Regardless of what area of hospitality you want to work in, having clear communication skills is absolutely essential in order to succeed. Whether you become a hotel manager, concierge, chef or event organiser, communication skills are going to be extremely important, so if this isn’t one of your strong points, you most definitely are going to have to make it one.
If you aren’t the organised type, this may not be the industry for you, as pretty much every single facet of hospitality has to do with being organised. Your hospitality training will help you develop some useful and effective organising techniques so pay attention, because you are going to need to keep more than just your stationery organised, if you hope to succeed in this business.
This is not a mandatory skill for the industry, though having a second or third language is a huge bonus if you want to pursue a career in hospitality, as this is one industry that is truly international. Depending on which country you want to work in, you may find yourself working with guests from a particular part of the world; so learning to literally speak their language will vastly increase the level of hospitality you will be able to provide. The people who are hugely successful in this industry are almost always multi-lingual.
Like every other industry these days, it’s hard to succeed without good computer skills. Especially when it comes to the hotel management or event management side of things, there is a lot to know computer wise. If you want to be in hospitality for the long haul, it’s well worth taking a computer course or two and regularly updating your computer knowledge.
Having the ability to remain calm under extreme pressure is usually the skill that either makes or breaks workers in this industry. You are going to be under pressure each and every day, and sometimes lots of it, so make sure you have a calm centre you can tap into so that you don’t lose your cool and have your performance suffer. If you are working on the food production side of things, this industry can get pretty crazy. If you are able to be one of the cool heads, you will not only enjoy your work more but will also probably rise through the ranks quite fast.
Top quality hospitality service is all about attention to detail, so whether you are working as a hotel manager or a line cook, make sure you are always keeping track of what you are doing and not cutting any corners. The difference between good hospitality and great is always the tiny little details.